As a patient, you will find background information on the following topics here.
Yes, as soon as your order is ready for despatch, we will send you tracking details so that you can see the current delivery status.
However, in emergencies (e.g. high fever, inability to walk, too long a journey to the pharmacy/drugstore...) your TCM specialist can request that the remedy be sent directly to your home. Describe your emergency situation to the prescriber.
In our online shop you have the option of purchasing certain products without a prescription. Foods and herbs that were not marketed in significant quantities in Switzerland before 1997 Switzerland before 1997 are labelled as novel foods by the authorities and a justification is required to allow us to sell them freely. freely. We are working on this. In a recipe, it is the responsibility of the responsibility of the TCM specialist to prescribe herbs for a medical purpose. for a medical purpose.
We don't do that, because too often the delivery gets stuck at customs.
No, we only produce prescriptions that have been sent to us by a TCM specialist. You would need to see one.
Almost all TCM therapists work with our prescription software. This displays the price of your prescription before it is sent to us. Next time, ask your therapist for the price. The herbs used in a prescription have different prices.
Call your TCM specialist to find out why they sent you the prescription.
Patients can reorder by telephone if we have a corresponding prescription on file. Prescribers must submit a written prescription (e-mail, fax, letter).
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